Shipping policy

Last Updated: November 17, 2025

Thank you for shopping with BORIS CUSTOMIZED STORE. Below is our Shipping Policy.

1. Processing Time

Orders are processed within 1–3 business days (excluding weekends & holidays).

Customized items may require additional production time.

2. Shipping Areas

We currently ship to:

  • Continental United States
  • Certain U.S. territories (Alaska, Hawaii)
  • International destinations (contact us if unsure)

3. Shipping Methods & Estimated Delivery

Carriers may include:

  • USPS
  • UPS
  • FedEx
  • International postal services

Estimated delivery time:

  • U.S. Domestic: 3–7 business days
  • International: 7–20 business days (varies by country)

4. Shipping Fees

Shipping costs depend on:

  • Package weight
  • Destination
  • Shipping method

Final cost will be shown at checkout.

5. Order Tracking

Once shipped, a tracking number will be emailed to you.
Tracking updates may take 24–48 hours to appear.

6. Customs & Import Duties (International Orders)

Buyers are responsible for any customs duties, import taxes, or clearance fees.

7. Delivery Delays

Delays may occur due to:

  • Customs processing
  • Severe weather
  • Holiday peak seasons
  • Carrier network issues

We are not responsible for delays beyond our control.

8. Lost Packages

If your package is lost, contact us at:
📧 benzhang1313@gmail.com

We will work with the carrier to investigate and provide a replacement or partial refund when appropriate.